Return & Refund Policy

At Nuviere, we want you to feel confident in your purchase. If you are not satisfied with your order, eligible products may be returned within 14 days of delivery, subject to the conditions below.

Returns

To be eligible for a return:

• The return must be requested within 14 days of delivery.

• The product must be unopened, unused, and in its original packaging.

• Proof of purchase or your order number may be required.

For hygiene and product-safety reasons, opened or used skincare products are generally not eligible for return or refund, unless the product is damaged, defective, or you received an incorrect item.

Please contact us before sending a return. Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, leaking, or you receive the wrong item, please contact us as soon as possible so we can review the issue and make it right.

We may request photographs of the product and packaging to help us assess shipping damage or other issues.

Approved claims may be resolved through a replacement, refund, or other appropriate solution.

Return Shipping

Unless the product is damaged, defective, or incorrect, customers are responsible for the cost of returning an eligible product.

Original shipping charges are non-refundable unless the return is the result of an error on our part or the product arrived damaged or defective.

We recommend using a trackable shipping service when returning an item. Nuviere is not responsible for return shipments that are lost or damaged in transit.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original method of payment. Please allow additional time for your bank or credit card provider to process and post the refund.

Shipping charges, where applicable, are not refundable unless otherwise stated above.

Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used skincare products

• Products returned more than 14 days after delivery

• Products that are not in their original condition or packaging

• Gift cards, if applicable

• Items marked as final sale, if applicable

These exclusions do not apply where a return, refund, replacement, or other remedy is required by applicable consumer protection law.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to accommodate your request; however, once an order has been processed or shipped, it may no longer be possible to cancel it.

Contact Us

To request a return or report a problem with an order, please contact Nuviere through the contact information provided on our website.

Please include your order number and a brief description of the reason for your request. For damaged or defective products, including photographs may help us resolve the issue more quickly.

Nuviere
Canada
nuviere.ca